When your product hits the market, a new phase of its life begins: consumer support. Because the quality of your customer care can be just as critical to future purchases as product performance, it’s essential that your support team provides the same level of precision and expertise that you put into making it. That’s what you get from VMC.
We specialize in serving as a seamless extension of your company, collaborating with you to define the voice of your business and deliver the swift, accurate, first-contact resolution you and your customers expect. From help desk inquiries to advanced technical support, VMC maintains and extends the consumer relationships you’ve worked to build.
The people who respond to your customers – by phone, email, live chat, social media and across the web – are the voice of your company.
Developing a Quality Performance Monitoring Tool Delivers 100% Compliance with COPC Service Standards
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VMC Developed a Help Desk Triage Tool that Accelerated and Improved this Client’s Technical Support Process
VMC’s Expertise Improves Technical Support Performance and Visibility
VMC Development of a Technical Support Tool Improves Contact Center Performance
Contact Center Solutions Product Extension and Renewal Certified by COPC®