Customer support services across the channels needed to increase engagement and satisfaction
COPC® certified multi-channel support solutions including phone, web, live chat, and social media provide first-call resolution of technical issues to ensure in-context engagement and convert transactional events into long-term customers. Customized to meet your needs, VMC provides the fast response times your customers expect and the SLA performance you require.
A full time staff of over 1,600 technical support experts provide coverage for our customers in over 100 countries worldwide. Native-speaking agents with active product knowledge are selected for each customer engagement to ensure a more consistent user experience regardless of language, resulting in faster resolution and higher user satisfaction.
All customer support and user experience services can be fully staffed at VMC facilities in North America, Europe, and Asia, providing the ability to quickly scale up or down based on business need, or on-site at customer facilities as embedded, statement of work-based teams to enable a more seamless workflow.
CERTIFIED & SECURE
COPC® certified and AQuA endorsed, VMC uses a stringent Six Sigma-inspired quality control management framework to ensure operational best practices and consistent user interactions worldwide. This includes ISO/IEC 27001:2013 certification and an ISMS approach that accounts for all physical, logical, and socially engineered aspects of data security. >>
Customer Support for the World’s Most Innovative Brands