Senior Vice President
Christina Harris specializes in the transformation of leadership teams and client organizations through the creative application of human capital and project-based solutions globally. Ms. Harris currently serves as Senior Vice President and co-founder of several next generation service and delivery organizations. She is directly responsible for solution architecture strategies and deployment for Volt Technical Resources, NA, VMC, and Momentum.
As a Six Sigma Champion she also serves on the board of the Executive Management Guiding Coalition for the implementation of Six Sigma methodology throughout Volt. Ms. Harris is driven by continuous learning and best practices whereby her business groups are at the forefront of market innovation delivering programs and services that directly impact today’s critical business initiatives and environmentally-driven solutions. All units’ solutions are delivered from a Six Sigma platform as well as from the Project Management Office Standards and Best Practices.
Volt Technical Resources is the talent acquisition and workforce management solution for IT, Engineering, Technical, Media and Life Sciences disciplines both on a contract staff augmentation basis and professional search platform. VMC is a technology consulting company, providing flexible and scalable development and integration, IT outsourcing and customer care solutions to business. Momentum is the Company’s recruitment process outsourcing entity.
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Chief Operating Officer
Kristin Carrico, the Chief Operating Officer at VMC, has in-depth experience in the consulting industry delivering business and information technology solutions. Kristin’s history with VMC spans many years working across many locations, worldwide. Starting as a Senior Sales Executive winning new clients in the Midwest and Northeast, Kristin advanced as a Regional Sales Manager assisting in European operations. She transitioned her consultative and customer focused skills into the newly formed role as Director of VMC’s Project Management Office. Kristin spearheaded the business plan for the development and implementation of VMC’s Project Management vision worldwide, based on listening to the Voice of the Customer.
Well regarded for her expert execution of project-based solutions built on industry-leading best practices, she drove innovation into projects and programs led by VMC, working with and developing employees every step of the way. It is her passion for leading others toward professional and personal goals that resulted in Kristin being named as Chief Operating Officer of VMC. With a clear vision on the alignment of operations and people to transform the company’s market position, oversight of product development, innovation, oversight of cost structure, strategy and global expansion are at the heart of Kristin’s mission. Her focus on listening to the Voice of the Customer and implementing best practices to consistent and repeatable methodologies has produced the greatest return on investment for both clients and the company.
Prior to joining VMC, Kristin was a successful business consultant and project manager with Inrange Global Consulting, receiving the President’s Club award for her work in delivering excellent customer service and superior project management. Kristin also spent several years as a District Manager of General Motors Corporation where she executed business plans in accordance with the company’s strategy. Kristin is a graduate of Purdue University with a bachelor’s degree from Knoy School of Technology, Organizational Leadership and Supervision program. She is a Six Sigma Champion and a member of the Project Management Institute. Kristin has also completed Strategic Financial Analysis and Business Valuation courses at Harvard Business School in Cambridge, Massachusetts.
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Executive Advisor
Rob Wise brings over 20 years of Information Technology leadership in professional services organizations and data center management to VMC. In his role, Rob is responsible for VMC’s Delivery, Project Management Office, Sales and Marketing organizations. Prior to joining VMC, Rob held the position of President for numerous technology consulting companies including: Zanett Commercial Solutions, INRANGE Global Consulting and ONEX, Inc. He has been successful leading both start-ups and growth and acquisition strategies for large public companies. Rob holds a bachelor’s degree in business from Indiana Wesleyan University.
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Vice President, Client Solutions
Kevin Chelius has over 15 years of experience in project management, business development, and marketing of hardware innovation, software, and technical staffing industries. Kevin manages the company's direct sales force and solid business relationships with VMC's partners and clients providing flexible and scalable development and integration, IT outsourcing and customer care solutions. He is responsible for driving the growth and innovation in sales and services of VMC's business worldwide and driving the success of cross-organizational initiatives and teams. Prior to joining VMC Kevin was a business development manager for the Microsoft Corporation account at Volt Computer Services. Chelius’s experience also includes the day to day operations of a 500 member delivery operation call center; strategic planning, staffing analysis, project management and operations of businesses internationally, and in more than 30 locations throughout the US. Kevin holds a bachelor's degree in business administration from Central Washington University. Kevin is a Six Sigma Champion.
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Global Director, Client Solutions
Scott has over 16 years of business development and program management experience. With his extensive experience consulting with large organizations such as Microsoft and HP in the development of complex service based solutions, Scott understands the unique needs and challenges our customers face, and resulting solutions required. As an Account Director focusing on the Microsoft account, Scott is responsible for driving the growth of VMC's business within Microsoft worldwide and managing relationships with VMC's partners and clients. Scott holds a bachelor's degree in business administration from Pacific Lutheran University.
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Global Director, Service Delivery
Arun Rijhwani spearheads VMC’s Service Delivery in the United States and internationally. He provides leadership and strategic vision to VMC’s growing list of locations around the world, including India, Uruguay and other global markets. Arun exhibits proven success, accentuated by a strong emphasis on customer satisfaction, continuous improvement, innovation, fiscal discipline and a tireless charge to meeting commitments.
Arun comes to VMC from Hewlett-Packard where, as Global Client Executive in their Outsourcing Services division, he managed some of HP’s largest, most challenging and most important clients. During his tenure at HP, Arun produced a successful track record of establishing high performance delivery teams at new engagements, expanding the footprint of services provided, executing off shore transitions to locations in India, China, Latin America and Europe and delivering successful projects through efficiency gains and additional engagements. At HP he won the MVP award for customer satisfaction and account growth, and participated in the HP Executive Development Program. Prior to joining HP, Arun directed several ERP Consulting engagements for Ernst & Young Consulting, KPMG Consulting and application development initiatives for Oracle Corporation. Arun is also a Certified Public Accountant, a member of PMI and earned a B.S. in Accounting at Tarleton State University and completed Post Graduate work in Management Information Systems at Texas A&M University.
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Director, Global Shared Services
Susan Lang brings 20 years of experience in senior management roles, including several years as CIO & VP of Technology and Transit Development for a public agency. In that role, Susan was responsible for strategic planning, information technology, the office of program management, real estate & facilities and several other functional areas. Among other accomplishments, she developed and implemented the technology strategy, instituted project management best practices, and directed the implementation of a new human resources & payroll system, financial management system, and a fleet & facilities maintenance system. Susan’s other past roles include: VP, Web Commerce at Getty Images, Director of Application Management, Information Systems for Adobe Systems, and Senior Technical Support Manager for Aldus Corporation. Susan holds a bachelor’s degree in mathematics and economics from Eastern Washington University. As Director of Global Shared Services, Susan oversees VMC’S information technology, facilities, strategic sourcing and contracts.
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Director, Games Quality Assurance, Development, Integration and QA
Linda Lemieux is a project management and technology professional who meets challenges with creative client-centric solutions. Linda draws on 20 years of experience in project and product management, strategic planning, contract negotiations, staff management and software development. She has implemented enterprise-wide project management processes at companies such as Nestlé, Eurocontrol, Faiveley and Carbone Lorraine. She has also managed mission critical projects in the online gaming, pharmaceutical, communications and industrial business sectors. Linda is a Six Sigma Champion.
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Director, Finance
Cory Stewart has over 13 years of experience in accounting and finance managerial roles for both large and small institutions. Cory brings significant strategic and tactical experience to VMC’s finance department as Director of Finance. Most recently, Cory was the interim Controller at VMC and has developed robust policies and practices within the finance area. Previous to VMC, Cory served as First Vice President, Corporate Accounting Policy Group for Washington Mutual Bank (WaMu), where he was responsible for accounting policy matters and managed large scale accounting policy projects. He also held roles at WaMu in Enterprise Risk Management where he was responsible for various market risk oversight functions, asset and liability management policies, product/instrument approval processes and other governance related matters. Cory also worked in Home Loans Capital Markets Accounting where he was one of WaMu’s financial instruments subject matter experts. For his demonstrated leadership and high performance, Cory was awarded multiple honors at WaMu including the ACE Award, Above & Beyond Award, and was a Summit Club recipient. Prior to his work at WaMu, Cory was a manager in Audit and Business Advisory Services at PricewaterhouseCoopers. He is a licensed CPA in the state of Washington, and has been a CFA charterholder since 2002. Cory graduated cum laude with a Bachelor’s degree in Accounting and an MBA from the University of Utah. He serves as a member of FEI, AICPA and CFA Society of Seattle, and is active as a volunteer with the United Way, Boys & Girls Club, Junior Achievement and other charities.
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Director, Marketing
Brian Talbot leads marketing strategy and implementation for VMC, drawing from a broad range of experiences from over 25 years of service marketing in technology, entertainment, media, pharmaceutical, financial, and professional services. He is responsible for providing the bridge between interpreting client needs and building client solutions. With a diverse background, including both strategic leadership and creative execution, Brian has crafted successful solutions for organizations including the Democratic National Committee, Novartis, Resort Condominiums International and Death Row Records. Brian previously served as VP, Digital Marketing for the world's leading direct marketing agency, Rapp Collins, working on Toyota, Bank of America and Johnson & Johnson. He was also Director, Marketing for INRANGE Global Consulting, a technology company, where he led an innovative productization strategy for bundling solutions to solve client issues. Brian received his bachelor's of arts in telecommunications from Indiana University in Bloomington, Indiana.
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Director, Human Resources
Mark is a seasoned Human Resources professional with almost 20 years of experience in HR Management and Personnel. Mark brings exceptional value to the Executive Leadership Team, developing innovative programs that help VMC attract and retain top talent from across the country and around the globe. Mark focuses on incentive and compensation plan design, creating and communicating personnel policies, and strategic planning at VMC. Prior to joining VMC in the fall of 2007, Mark was responsible for all areas of Human Resources at wholesaler Associated Grocers for over seven years, including negotiating labor agreements, incentive compensation planning, design and administration, recruiting/staffing, and training. Mark also served in Human Resources leadership roles at Shurgard Storage Centers and Rite Aid. After graduating with a bachelor’s degree in HR Management from the University of Idaho, Mark spent time as an Assistant Football Coach at his alma mater, before beginning his career in Human Resources. Mark also earned his certification as a Senior Professional in Human Resources (SPHR) from the Society of Human Resources Management (SHRM).
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Manager, Pricing and Profitability
Mark Hettel brings 15 years of varied experiences and roles to his current position of Pricing & Profitability Manager at VMC. Starting as a US Army Officer, and moving through Heavy Manufacturing, Aerospace Manufacturing and Banking, Mark has held numerous roles in Operations Management, Program Management, Operational Excellence & Six Sigma, Strategy, and Finance. Mark’s specific experiences include managing the sale and transfer of an Aerospace Manufacturing Assembly line from a US location to Europe, serving as program manager for a project to redefine and implement a new Funds Transfer Pricing Methodology for a Top 10 Bank, leading dozens of Lean Manufacturing and cross functional Six Sigma projects across various industries, and various leadership positions in the US Army including Platoon Leader, Company Executive Officer on 2 occasions, and Battalion Operations Officer. Mark is an ASQ Certified Six Sigma Black Belt, has served in Master Black Belt roles at 2 companies, and has a Bachelor’s degree in Criminal Justice from Xavier University.
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Director, Customer Care Services
Chris Byrnes brings over 16 years experience in Contact Center operations to the role of Director, Customer Care Services at VMC. Chris is responsible for providing strategic leadership and guidance to Customer Service, Technical and Sales support programs. VMC’s Customer Care Practice Area provides businesses a variety of technical customer contact center services in order to achieve positive performance results and increased customer satisfaction. Customer Care services include end-user technical support, sales /retention, workforce management, performance management, sourcing, hiring, quality control and training. Prior to joining VMC, Chris held several management positions with recognized leaders of high volume outsourced Contact Center solutions. Chris Byrnes holds a B.A. from the University at Buffalo and is pursuing an MBA at the University of Nevada, Las Vegas.
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Director, Consulting Services
Eric Mead has had over 12 years experience in consulting and business development, and leads VMC’s consulting practice as Director of Consulting. Eric joined VMC with a long history in management consulting and business development. He brings a strategic, results-oriented approach to this role, with a focus on continuous improvement, building great teams, and driving client satisfaction. Most recently, Eric worked as Vice President—Sales for LG Consulting in Seattle, delivering customer solutions using the combination of technology, human capital and business initiatives. In this role, he developed a strategic enterprise Go To Market strategy resulting in significant revenue growth for the company. Prior to LG Consulting, Eric held key management and consulting roles at Microsoft, Accenture, Qwest/US West, and Deutsche Telekom. Eric earned his M.B.A. from Willamette University in Information Systems and Marketing, and has a Bachelor’s degree in Geography with a focus in Economics from University of Washington. He was recently awarded Account Manager of the Year at LG Consulting, and was a multiple Gold Star Award winner at Microsoft. Eric volunteers in the community, serving as a Board member for the non-profit organization, Childhaven.
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Director, IT Infrastructure Services - East
Chuck Rush leads VMC’s IT Infrastructure Services with nearly 30 years in the IT data center management industry. He brings to clients his expertinse in all facets of data center management and optimization, drawing on his experiences, to provide unmatched solutions for practical application to improve services and meet business goals. Previously, as Director, Enterprise Technical Services, Chuck was responsible for orchestrating design and implementation of Store Network for the Advance Auto Parts 3000 retail stores network, data center and enterprise-wide computing footprint. He spent over 17 years at McDonalds where he orchestrated the build out and management of over 75 plus data centers around the globe. He has managed global project teams located in Europe, Latin America, Asia, and North America. Chuck is based out of Virginia, however, travels the globe to serve our existing clients and partner with companies for new opportunities.
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Director, IT Infrastructure Services - West
Stephen Carn brings over 21 years of IT Operations experience across a broad range of industries including construction, retail, online technologies , insurance and consulting, to VMC as the Practice Area Leader and Director of IT Infrastructure Services - West. Steve’s strong commitment to customer service provides accountability and results to our clients’ IT organizations. He has held Senior Management roles at Yahoo!, Unum Group, Benefit America, Telocity and Duty Free Stores. He actively advocates for and believes strongly in running IT as a business, rather than an expense. He is a champion of IT Service Management, and regularly speaks at the local and national level, at industry leading events. Steve is as a board member of the San Francisco Bay Area itSMF Local Interest Group, and has served in this capacity since 2007.
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Senior Program Manager, Emerging Delivery Services
Pam Campbell brings over 15 years of leadership in project management and technology services to her role as Senior Program Manager, Practice Area Leader, Emerging Delivery Services at VMC. Pam works with clients to develop consultative, value-add solutions that deliver projects and programs on time, on target, and on budget. She brings a broad background of experience and expertise, including business management, program management, and product development lifecycles to this leadership. The mission of VMC’s Emerging Delivery Service practice area is to be the proving ground for new service offerings at VMC by executing best practices in customer satisfaction, project management, and consultative delivery. Pam has produced a successful track record of establishing and managing high performance delivery teams for enterprise-wide implementation projects across industries including supply chain management, financial, and government solutions. Most recently she was the Regional Services Director for Accela, Inc., a privately held company that develops implements and supports web-based enterprise wide software applications for City and County governments. Prior to her seven years at Accela, Pam spent 5 years with Endura Software, a privately held supply chain management software development company. She has a Bachelor of Science degree in Agricultural and Managerial Economics from the University of California, Davis and a Certificate in Project Management from the University of Washington.
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Managing Director, Information Services
Hide Horiuchi manages VMC’s technology vision. Hide brings more than 25 years of software development and technology management experience working within major corporations such as Tektronix, Halliburton Geophysical Services, AT&T Wireless Services, and WatchGuard Technologies. Hide holds a bachelor's degree from University of California, Davis, and completed a master's degree program at University of Washington.
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