Shared Services

VMC’s Shared Services organization brings flexibility and agility to the services we provide. With a geographically dispersed organization, Shared Services provides global monitoring and remote support services 7 x 24 x 365. Our flexible and scalable Shared Services delivers a tiered support model allowing you to determine the appropriate level of support. Through use of VMC’s Shared Services model, we develop solutions to support decreased response times while reducing overall costs associated with standard 24 x 7 onsite resource models. Shared Services also provides you with a single point of contact for escalations and questions as well as a centralized global awareness of your operating environment.

Our Shared Services provide:

• Global Service Desk
• Single POC
• Queue Management
• SLA Management
• Remote Incident Triage and Resolution
• Logical Deployment Services
• Specialty Projects
• Specialty Groups