Case Studies

• Compliance Game Testing for Electronic Arts Canada
• Certification Testing for Sony PLAYSTATION® 3 (PS3)
• Eidos Game Testing
• Entertainment Software Innovator Picks VMC to Enhance Product Quality
• Bluetooth® Hardware Testing
• Environmental Testing Center
• Global Game Testing
• Backbone Entertainment PSP Testing
• Xbox Game Testing
• Implemented Expert Testing on Video Games for Nationwide Consumer Promotion

• Online Game Site Technical Writing
• Technical Writing and Information Support
• Technical Product Documentation

• Online Advertising Customer Retention
• Dorado Migration and Integration Case Study
• Technical Support Call Center Moves in Real Time
• Server Technical Support
• Canadian Technical Support Call Center
• Website Migration & Support
• Technical Support Call Center Training

• Tier I and Tier II Help Desk
• Global Help Desk & Desktop Support

• Online Ad Center Management
• Boosting software subscription revenue and maintaining customer loyalty
• Certified Partner Program Re-enrollment
• VMC Technical Support Excellence Initiative

• Data Center Media Backup and Support
• Global Data Center Management

• Network Enhancement
• IT Infrastructure Support
• E-Mail Platform Migration
• Global Software Upgrade

• IT Process Management
• Web Development Services
• Web Portal Publication and Editorial Support