VMC's Got All the Right Moves — Transferring a Technical Support Center
Toronto Team Makes it Happen in Real Time,
No Downtime, and No Decrease in Service
Kicking off our grand opening in Toronto this last month, VMC successfully moved an entire technical support call center from a client location to a completely outsourced solution on our new campus in Toronto. This move included a transition of equipment, labs, and more than 400 customer support agents to a new location, providing a more efficient near-shore technical support solution utilizing the latest VoIP technology.
Pulling together a team of project managers, information systems professionals and technical support operation experts, VMC built an operation with specialized tools and processes needed for superior support services. A multi-disciplinary/cross functional team pulled together every element, including human resources, IT, IP/VoIP telephony, service delivery and facilities.
VMC successfully transferred people, equipment and labs in real time, replicating the client's business processes and technology capabilities seamlessly - with no downtime and no decrease in service levels. Click here for more on our Toronto facilities.
Is a Piece of Your IT Puzzle Missing?
VMC challenges you to bring us your toughest IT problem and we will find a solution. When you are missing a piece of the puzzle and don't know how to complete your project, manage a system transformation, or handle a customer support issue without help, that's when you need VMC. Call us today at 877.393.8622 or contact us via email at Info@VMC.com.
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Welcome to Compass, VMC's monthly newsletter. Each month Compass will spotlight the passionate people, milestones, and innovations that drive our technology solutions. |
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Case File: Product Tech Support |
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This worldwide leader in software technology selected VMC to provide high quality IT Services for the company's Premier and Professional customers throughout Canada, the United States, Europe and Latin America. Read more at VMC Case Files. |
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VMC Named Among Washington's Leading Public Companies |
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VMC leaves an indelible mark on local industry by being rated one of Washington's top public businesses. Read more about our rating in Washington CEO magazine here. |
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VMC Headlines at Upcoming STARwest 2005 |
| Come and meet us at the world's largest software testing event, STARwest. The conference runs November 14-18 in Anaheim, CA. VMC will be there to demonstrate our expertise in software and hardware QA and Testing services and solutions. Contact amych@vmc.com to come by and meet with us at the show. Find out more about upcoming VMC Events here. |
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Presenting Best Practices at Software Test & Performance Show in New York |
| VMC's Duri Price presented this week at this event featuring the latest in software testing techniques on the topic of "Test Matrices" that help test and track large number of test variables simultaneously. In addition, VMC presented on ways to make External Beta Testing less painful and more practical. Learn more. |
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We appreciate your suggestions and feedback on articles and features in this newsletter, please write us at feedback@vmc.com |
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