Bringing in the Best Technical Call Center Outsourcing Team
With VMC's Global Support Services (GSS) team, you get total project management combined with the highest quality operations to ensure customer satisfaction.
Global companies come to VMC for our ability to quickly ramp up and scale down teams to meet your fluctuating needs. But VMC goes beyond providing services to bring a total project management and support team together to successfully create efficiencies and productive solutions.
With the some of the highest customer satisfaction ratings in the industry, VMC's Global Support Services (GSS) team approaches every project with proven tools, technical expertise and training that sets us apart from other "service providers."
For example, when a Fortune 100 company needed to move its technical support call center with more than 400 agents to a new location, they contacted VMC. See how we did it in real time with no drop in service levels to customers
here.
2006 Survey in Help Desk, IT Service and Support Industry Trends
According to HDI, the largest help desk organization, customers still want to connect with a live person over the phone if they have a problem or question.
- 70% of incidents are still being handled via telephone
- 61% percent of help desk companies noted a rise in calls based on recent technical upgrades, conversions and installations
- Most amazing is that more than 50% do not measure employee satisfaction at all, and of those who do, nearly 63% indicated that employee satisfaction was quite low
For VMC, it's all about satisfaction - whether you are an employee, customer or partner. Find out more about VMC.
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Welcome to Compass, VMC's monthly newsletter. Each month Compass will spotlight the passionate people, milestones, and innovations that drive our technology solutions. |
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Win a Portable GPS |
Sign up for a consultation on how we can improve your technical support call center operations and enter to win an Etrex® Venture PORTABLE GPS..
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VMC Headlines Upcoming Better Software Conference 2007 |
| Come and meet us at the premier software development conference for engineers. The conference runs June 18-21 in Las Vegas, NV. VMC will be there to demonstrate our expertise in software development and testing. Contact Customer Solutions or come by and meet with us at the show. Find out more about upcoming VMC Events. |
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About VMC |
| VMC is a project management and technology services company specializing in testing, development, IT and technical support solutions. VMC provides consulting, project management, technical services and more to give an innovative face to traditional outsourced IT services. From our quality assurance and product testing, to in-depth technical support expertise and IT implementations and service management, the VMC focus on high quality, expert project management, and communications helps global companies manage more efficiently and effectively. |
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We always welcome your feedback on articles and features in this newsletter, so please write us feedback@vmc.com. |
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